CBBE believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy.
Cancellations will be considered only if the request is made within 6–8 days of placing the order. However, the cancellation request may not be entertained if the order has been communicated to the vendors or merchants and they have initiated the process of shipping.
CBBE does not accept cancellation requests for perishable items such as flowers, eatables, or other similar products. However, a refund or replacement may be made if the customer establishes that the quality of the product delivered is not satisfactory.
In case of receipt of damaged or defective items, please report the issue to our Customer Service team. The request will be entertained only after the merchant has checked and confirmed the issue at their end. Such issues must be reported within 6–8 days of receipt of the product.
If you feel that the product received is not as shown on the website or does not meet your expectations, you must notify our Customer Service team within 6–8 days of receiving the product. After reviewing your complaint, the Customer Service team will take an appropriate decision.
For products that come with a manufacturer’s warranty, any complaints or issues should be directly referred to the respective manufacturer.
In case any refunds are approved by CBBE, it may take 6–8 days for the refund to be processed and credited to the end customer.